FAQ | TOMY

Frequently Asked Questions

Thanks for purchasing a FLAIR highchair! Recently, the testing standards for highchairs changed, requiring us to reduce the adjustability of our chair. We apologize for any inconvenience this may have caused.

Unlike Comotomo, the NURSH system has reusable silicone drop-in pouches. This revolutionary bottle design features a silicone pouch that collapses as your little one drinks, without allowing gas-inducing air back in. There are no complicated valves and vents. Also, unlike Comotomo, the only thing your milk comes in contact with is 100% silicone.

The safety standard for High Chairs (ASTM F404) requires that the warning statement must be placed in a location that is visible by the caregiver while placing the occupant into the high chair.

To collapse the legs, gently pull up from the center of each leg to release from locked position, and then fold them in toward the center of the tub. 

The First Years Close & Secure Sleeper is designed to be used with newborns and infants. We recommend that parents discontinue using the product with babies who are able to roll over or push themselves up on their forearms. 

The First Years breast pump is a single user product which cannot be autoclaved or sterilized without destroying the product.
Use by more than one person may present a health risk and will void the warranty.

Any available instructions are located in the Product Documents section in the lower left-hand corner of the individual product page.  

If you are unable to locate the instructions you are looking for, We would be happy to assist you. You can email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm , Friday 7:30am - 12:30pm Central Time. 

It is important to thoroughly clean all parts of the pump according to the product instructions.

The tubing does not need to be cleaned. Only air passes through the tubes, and if water gets inside the tubing it will ruin the pump motor. To clean the exterior of the tubing use a clean damp cloth and wipe clean.

In addition to cleaning, mom should also gently lift the end of the flapper immediately before every pumping session. This simple step helps ensure that the flapper can move freely for optimum effectiveness.
For more information about your breast pump, please contact our Consumer Care team directly. You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.   

We would be happy to assist you! You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.     

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.    

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

We will email you an order acknowledgement once you complete your online checkout.  If you do not receive an email acknowledgement, please contact our Consumer Care team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.    

You can also email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

Your baby is special, unique and obviously amazing… you know better than we do what is best for your baby. All NURSH’s materials and functionality are designed to be as safe as possible. Our Consumer Care team would be happy to assist you if you have specific questions. 

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.  

Please click here to find all of our replacement parts that are available directly through our website. If you can not find the part you are looking for, please reach out to our Consumer Care team for help.  

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Thursday 7:30am - 4:00pm, Friday 7:30am - 12:30pm Central Time.  

While you can use other washable markers on Doodle Bear, we strongly recommend only using the Doodle Bear branded markers, as other markers may not wash off Doodle Bear.

To remove doodles, an adult should wash Doodle Bear® in a pillowcase and wash it in warm water cycle with like colors.  Do not pre-wash or bleach.  For best results, wash within 48 hours of doodling.  Repeat laundering may be required.  Tumble Dry.  Do not dry unless all marker stains are out.