FAQ | TOMY

Frequently Asked Questions

The dresses are hand wash only.

Hand wash only.  Do not bleach. Hang dry.  Do not iron. Do not dry clean.

The body of the dress is made of 100% Polyester. Additional accents may be tulle or organza and will vary by dress.

Yes, each of the 4 dresses included in the 4pc Party Pack come in their own translucent glitter ball, with a label featuring the dress that is on the inside of that ball.

1-) Pour a small amount of vinegar onto the slime stuck on your clothing. White distilled vinegar from the pantry will do the trick. Use enough to completely saturate the area.

  • Do this in the sink to avoid making too much of a mess.
  • The sooner you clean up the slime, the better. The more it dries and hardens, the tougher it is to remove.
  • Substitute rubbing alcohol if you don't have vinegar.

Tip: An ice cube can help remove caked-on slime. Rub the ice over the area before using vinegar. It will freeze and harden the slime, making it easier to take off.

2-) Scrub the vinegar into the slime with a scrub brush. Apply firm pressure while scrubbing so the bristles can penetrate the slime and break it up. The acidity of the vinegar will dissolve the slime.

  • You may need to add more vinegar depending on the severity of the slime stain.
  • For tougher stains, consider letting the vinegar soak for 3 to 5 minutes before you start scrubbing.
  • If you don't have a scrub brush, use an old toothbrush or rag.

3-) Rinse the clothing with warm water. Once you’ve thoroughly removed the slime, rinse out the vinegar in the sink. Use your fingers to work out any slime remnants while you run water over the area.

  • If you notice a spot you missed, repeat the vinegar scrubbing process and then rinse again.
  • You don’t have to completely submerge the clothing. You can also use a squirt bottle filled with water or a damp sponge to clean the area.

4-) Rub dish soap into the stain to remove any extra slime residue. If there’s still stickiness left from the slime, squeeze a couple of drops of dish soap on the spot. Rub the fabric together to work the dish soap into the stain.

  • Any type or brand of liquid dish soap will work.
  • This step will also help remove some of the vinegar odor.
  • Rinse out the soap if you plan to wear the clothing without putting it in the washing machine.

5-) Wash the clothing based on the care instructions on the label. If your clothing can be machine washed, toss it in the washer. If it needs to be dry cleaned, take it to the dry cleaners, and if it needs to be hand washed, do that now. Check the specific instructions on the tag inside the clothing first.

If you only got a small area wet and want to wear your clothing immediately, use a clean towel to dab it dry.

Any available instructions are located in the Product Documents section in the lower left-hand corner of the individual product page.  

If you are unable to locate the instructions you are looking for, We would be happy to assist you. You can email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm  Central Time. 

It is important to thoroughly clean all parts of the pump according to the product instructions.

The tubing does not need to be cleaned. Only air passes through the tubes, and if water gets inside the tubing it will ruin the pump motor. To clean the exterior of the tubing use a clean damp cloth and wipe clean.

In addition to cleaning, mom should also gently lift the end of the flapper immediately before every pumping session. This simple step helps ensure that the flapper can move freely for optimum effectiveness.
For more information about your breast pump, please contact our Consumer Care team directly. You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.   

We would be happy to assist you! You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.    

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.    

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

We will email you an order acknowledgement once you complete your online checkout.  If you do not receive an email acknowledgement, please contact our Consumer Care team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.    

You can also email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

Your baby is special, unique and obviously amazing… you know better than we do what is best for your baby. All NURSH’s materials and functionality are designed to be as safe as possible. Our Consumer Care team would be happy to assist you if you have specific questions. 

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.

Please click here to find all of our replacement parts that are available directly through our website. If you can not find the part you are looking for, please reach out to our Consumer Care team for help.  

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.

This unique tulip-back design was created to make it easy for young girls to get the dress on and off by themselves.  They simply slip it over their clothes and start playing – no fasteners, no zippers, no buttons!  This encourages independent, imaginative play!