FAQ | TOMY

Holiday Shipping Note: For delivery before December 25th, standard orders must be received by end of day December 11th and express orders must be received by end of day December 16th. Have a happy holiday!!

Frequently Asked Questions

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time

Holiday Hours Closed:
Monday December 23 to Wednesday December 25   
Wednesday, January 1  

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

Last Day to Order! Holiday Shipping Schedule

December 6, 2020 - Canada Orders

December 11, 2020 - Last Day for Ground Shipments

December 16, 2020 - Last Day for 2nd Day Shipments

December 17, 2020 - Last Day for Next Day Shipments