FAQ | TOMY

Frequently Asked Questions

No, FUJIFILM Instax Mini Film needs to be purchased separately. 

FUJIFILM Instax mini film prints are wallet sized, 3.4 inches x 2.1 inches.

No, no batteries or cords are required.

Yes. KiiPix works with phones protected by premium glass screen covers. Lower quality screen protectors can affect print quality. Best results are achieved with no screen protector.

Turn screen lock on to prevent screen rotation and turn off auto-lock settings. Turn phone to airplane mode or “do not disturb” when printing to ensure a call or notification does not come through.

KiiPix will work with any phone that fits on the frame. Phones that have a smaller screen size than the KiiPix print area will have black areas where there is no image to print.

Check that your phone's brightness is set to maximum. Try increasing the brightness and contrast of the picture. Ensure you print your image with one press of the shutter button and turn dial quickly without interruption. Try keeping the print face down when it first comes out to reduce the possibility of over-exposure. If white lines appear they will normally disappear between 20 minutes and 2 hours as the photo continues to develop.

Check to make sure you have not run out of film. On the reverse side of KiiPix is a small number window that shows how many prints are left. If the dial shows “S” you have run out of prints and will need to replace the cartridge. Turn the dial clockwise until you feel a “bump”. Turn only until the film is released. Try turning the dial while holding the KiiPix directly in your hands instead of on a table. This will give you more space to rotate the dial. 

Any available instructions are located in the Product Documents section in the lower left-hand corner of the individual product page.  

If you are unable to locate the instructions you are looking for, We would be happy to assist you. You can email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm  Central Time. 

Please click here to find all of our replacement parts that are available directly through our website. If you can not find the part you are looking for, please reach out to our Consumer Care team for help.  

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.

We would be happy to assist you! You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time. 

Holiday Hours:  Closed:
Monday December 23 to Wednesday December 25   
Wednesday, January 1 
 

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time

Holiday Hours Closed:
Monday December 23 to Wednesday December 25   
Wednesday, January 1  

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

We will email you an order acknowledgement once you complete your online checkout.  If you do not receive an email acknowledgement, please contact our Consumer Care team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.    

Holiday Hours Closed:
Monday December 23 to Wednesday December 25   
Wednesday, January 1  

You can also email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

Last Day to Order! Holiday Shipping Schedule

December 6, 2020 - Canada Orders

December 11, 2020 - Last Day for Ground Shipments

December 16, 2020 - Last Day for 2nd Day Shipments

December 17, 2020 - Last Day for Next Day Shipments