FAQ | TOMY

Frequently Asked Questions

This product is slim enough to fit in your diaper bag and unfolds into a 19-inch by 28-inch pad.

The JJ Cole changing clutch is spot clean only.

No. We recommend using the included ice packs rather than ice cubes to avoid any mess. 

Yes. We recommend using a washing machine without an agitator.

There are convenient stow away straps located on each side of the Brookmont Diaper Bag. Simply loop around the stroller bar and connect to the D-rings on the side of the bag. 

Yes. Your DuraClean liner can be removed using the zipper. Simply shake to dispose of any crumbs or for the bigger messes, toss in the washer for a deeper clean. 

We are not currently selling replacement zip out liners. Stay tuned!

We are not currently selling replacement hoods. 

We comply will all federal requirements in regards to PBDE’s, PVC, Bromine, Lead, Chlorine, TDCP, TCEP and Phthalates.

As your baby grows, you can adjust the headrest portion of the body support by moving the headrest Velcro strip up on the Velcro body support strip. If you feel it is getting too snug around your baby's face or body, you may wish to remove it. Please contact your pediatrician for advice on whether your baby's neck muscles are developed enough to go without support as all babies develop at individual rates.

The biggest difference between the two is that the Original Bundleme has a cozy, Thermaplush outer shell while the Urban Bundleme has a weather resistant nylon shell. The Urban Bundleme features an optional hood and fully functioning buttons. There is also a hidden pocket on the top panel of the Urban Bundleme which can hold pacifiers, a phone, a small toy or any other items needed within arms reach. The Original Bundleme and the Urban Bundleme are both intended to be used in place of a coat or snow suit in cold winter conditions. They have the same function and are intended to be used in comparable temperature ranges.

Any available instructions are located in the Product Documents section in the lower left-hand corner of the individual product page.  

If you are unable to locate the instructions you are looking for, We would be happy to assist you. You can email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm  Central Time. 

Please click here to find all of our replacement parts that are available directly through our website. If you can not find the part you are looking for, please reach out to our Consumer Care team for help.  

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.

We would be happy to assist you! You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time. 

Holiday Hours:  Closed:
Monday December 23 to Wednesday December 25   
Wednesday, January 1 
 

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time

Holiday Hours Closed:
Monday December 23 to Wednesday December 25   
Wednesday, January 1  

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form.