FAQ | TOMY

Frequently Asked Questions

Batteries should be installed and changed under adult supervision.

Non-rechargeable batteries are not to be recharged.

Rechargeable batteries are to be removed from the toy before being charged.

Rechargeable batteries are only to be charged under adult supervision.

Only batteries of the same or equivalent type as recommended are to be used.

Batteries are to be inserted with the correct polarity.

Exhausted batteries are to be removed from the toy and disposed of properly.

The supply terminals are not to be short-circuited.

Different types of batteries or new and used batteries are not to be mixed.

Do not mix alkaline, standard (carbon-zinc), or rechargeable (nickel-cadmium batteries).

Instructions can be found on the product's original hang tag and are also available for download here. 

Please note, the JJ Cole Bundleme has been fully tested and meets all applicable physical, mechanical, chemical, and flammability requirements. Beyond that, every car seat manufacturer has different stipulations regarding the use of after-market accessories. Please consult your car seat manual or contact the manufacturer directly for further information.

The Bundleme can be machine washed. It must be laundered correctly in order to ensure longevity of the product. Please be sure to follow washing instructions on the care content label and/or those listed below for your particular product: 
Down Bundleme: Machine wash cold separately. Tumble dry low. 
Knit Bundleme: Machine wash warm separately. Tumble dry low. 
Original Bundleme: Machine wash warm separately. Tumble dry low.
Polar Bundleme: Machine wash warm separately. Lay flat to dry.
Urban Bundleme: Machine wash warm separately. Tumble dry low.

There are no specific temperature recommendations for the Bundleme.  The Original Bundleme and the Urban Bundleme are both intended to be used in place of a coat or snow suit in cold winter conditions. They have the same function and are intended to be used in comparable temperature ranges.

Simply stretch the elastic band over the infant carrier. Unzip the top panel as needed. 

Yes. Machine wash warm separately. Do not bleach. Lay flat to dry. Do not iron. Do not dry clean.

We recommend spot cleaning your JJ Cole diaper bag.

Wrap the grip loop around the bar and the pull the metal push in clasp through the end of the loop. 

The JJ Cole changing clutch is spot clean only.

Yes. We recommend using a washing machine without an agitator.

Any available instructions are located in the Product Documents section in the lower left-hand corner of the individual product page.  

If you are unable to locate the instructions you are looking for, We would be happy to assist you. You can email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm  Central Time.