FAQ | TOMY

Frequently Asked Questions

While you can use other washable markers on Doodle Bear, we strongly recommend only using the Doodle Bear branded markers, as other markers may not wash off Doodle Bear.

To remove doodles, an adult should wash Doodle Bear® in a pillowcase and wash it in warm water cycle with like colors.  Do not pre-wash or bleach.  For best results, wash within 48 hours of doodling.  Repeat laundering may be required.  Tumble Dry.  Do not dry unless all marker stains are out.

Markers may stain clothing, wood, furniture, or walls.

You can download the app on either iOS or Android devices, by visiting the app store and searching for “Doodle Bear Studio” App.  Follow directions to download from there.

Yes.  Just follow the standard washing instructions to remove doodles.

Marker life will vary based on amount of use.  Keep caps on markers when not in use in order to prolong the life of the markers.

Yes.  A 6pc Doodle Bear marker set including 15 stencils is available and sold separately.

Any available instructions are located in the Product Documents section in the lower left-hand corner of the individual product page.  

If you are unable to locate the instructions you are looking for, We would be happy to assist you. You can email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm  Central Time. 

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.    

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

We will email you an order acknowledgement once you complete your online checkout.  If you do not receive an email acknowledgement, please contact our Consumer Care team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.    

You can also email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

Please click here to find all of our replacement parts that are available directly through our website. If you can not find the part you are looking for, please reach out to our Consumer Care team for help.  

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.