FAQ | TOMY

Frequently Asked Questions

When assembled, the FLAIR highchair weighs 28 pounds.

By law we are required to collect sales tax on items being shipped to the states of Iowa and Illinois. Iowa residents must pay 7% and Illinois residents must pay 6.25%. Sales tax for Illinois residents (only) is calculated on both the product and the shipping charges.

We use a secure server to protect your ordering information as it comes to us via the Internet. All information entered in the checkout section of our online store (such as name, address and your credit card number) is encrypted with Secure Sockets Layer (SSL). This ensures you are in direct communication with TOMY.com.

Your credit card will be charged for the correct amount only when your order is released for shipment. 

Note: This policy also includes Preorder items.

At this time, we are only able to accept online payments for products available at TOMY.com.

TOMY.com accepts VISA, MasterCard, Discover and American Express for payment of your order.

We will email you a shipping acknowledgement once we have shipped your package. The tracking number and web address for tracking your shipment will be included in this shipping acknowledgement email. Information on shipping times can be found on our Shipping Information page.

TOMY does not have a consumer catalog available. Our website serves as our company brochure.

Safety of our consumers is a top priority for TOMY. Please click here to view any product recalls.

For information about our shipping policies and rates, please visit our Shipping Information page.

We’re sorry to hear that. To confirm that the spout is opened, gently pinch the spout and pull apart. This opens the spout for use. You may need to do this again after the product has been run through the dishwasher.

Oh no, we’re very sorry to hear that and thank you for your feedback, as we are continuing to improve upon this product.  The universal lids are intended for on-the-go use when a sippy cup may not be readily available and are not intended to replace your sippy cup collection.  If you were looking for a traditional sippy cup, we’d be happy to replace your SNUG lids with FLUID, our durable, spill-proof sippy.  Please contact us with your name, address, phone number and email address and we’ll send you a new product shortly.

Please make sure that you are only using cups with a diameter between  2.5 inches and 3.75 inches. 

The universal SNUG lids are intended for on-the-go use when a sippy cup may not be readily available.  These lids are not intended to replace your sippy cup collection.  Unfortunately, creating a universal lid that stretches over a variety of cups (between 2.5 inches and 3.75 inches in diameter), means that our lids will not be locked into place as they would on a traditional sippy cup.  If a universal lid is not what you were looking for, we’d be happy to replace your SNUG lids with our durable, spill-proof sippy cup, FLUID.  Please contact us with your name, address, phone number and email address.

Does a baby poop in a diaper? With NURSH, the only thing your milk comes in contact with is 100% silicone. So slurp away, little one. You’re safe with us.