FAQ | TOMY

Holiday Shipping Note: For delivery before December 25th, standard orders must be received by end of day December 11th and express orders must be received by end of day December 16th. Have a happy holiday!!

Frequently Asked Questions

By law we are required to collect sales tax on items being shipped to the states of Iowa and Illinois. Iowa residents must pay 7% and Illinois residents must pay 6.25%. Sales tax for Illinois residents (only) is calculated on both the product and the shipping charges.

Your credit card will be charged for the correct amount only when your order is released for shipment. 

Note: This policy also includes Preorder items.

TOMY.com accepts VISA, MasterCard, Discover and American Express for payment of your order.

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time

Holiday Hours Closed:
Monday December 23 to Wednesday December 25   
Wednesday, January 1  

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

We will email you an order acknowledgement once you complete your online checkout.  If you do not receive an email acknowledgement, please contact our Consumer Care team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.    

Holiday Hours Closed:
Monday December 23 to Wednesday December 25   
Wednesday, January 1  

You can also email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

Last Day to Order! Holiday Shipping Schedule

December 6, 2020 - Canada Orders

December 11, 2020 - Last Day for Ground Shipments

December 16, 2020 - Last Day for 2nd Day Shipments

December 17, 2020 - Last Day for Next Day Shipments