FAQ | TOMY

Frequently Asked Questions

There are 6 different dresses to collect

 

No.  There is one size of dress and the size fits most 3 to 5 year olds.

There is an image of the dress on the outside of the ball that indicates which dress is inside.

Yes, ADORBS dresses have been fully tested and meet all applicable physical, mechanical, chemical, and flammability requirements.

ADORBS dresses are made without flame retardants.  They have been fully tested and meet all applicable flame retardant requirements.

The dresses are hand wash only.

Hand wash only.  Do not bleach. Hang dry.  Do not iron. Do not dry clean.

The body of the dress is made of 100% Polyester. Additional accents may be tulle or organza and will vary by dress.

Yes, each of the 4 dresses included in the 4pc Party Pack come in their own translucent glitter ball, with a label featuring the dress that is on the inside of that ball.

We would be happy to help! If you have a question about an order you placed online at TOMY.com, please contact our Consumer Service team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.    

You can also email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

We will email you an order acknowledgement once you complete your online checkout.  If you do not receive an email acknowledgement, please contact our Consumer Care team. 

You can call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.    

You can also email us at any time at help@tomy.com or visit our Contact Us page for an easy to use form. 

Please click here to find all of our replacement parts that are available directly through our website. If you can not find the part you are looking for, please reach out to our Consumer Care team for help.  

You can email us at any time at consumer@tomy.com or visit our Contact Us page for an easy to use form. 

You can also feel free to call us at 1-800-704-8697 during normal business hours: Monday - Friday 7:30am - 4:00pm Central Time.

This unique tulip-back design was created to make it easy for young girls to get the dress on and off by themselves.  They simply slip it over their clothes and start playing – no fasteners, no zippers, no buttons!  This encourages independent, imaginative play!